Privacy Policy
Effective Date February 26, 2026
Privacy Policy
We are committed to protecting the information that helps you run inspections and serve your clients. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use.
RapidFire Reports ("we", "us", or "our") provides tools to manage inspections and related client information. This policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, use our products or services, or interact with us in any other way.
The details below include what data we handle, why we handle it, when we share it, and the choices you can exercise.
Information We Collect
We collect the following categories of information:
Account Data: Name, email address, phone number, mailing address, password, company affiliation, and billing details provided when you create or manage an account.
Client and Property Records: Information you upload about your customers, properties, inspections, media, signatures, and related documents.
Usage Data: Log files, IP address, browser type, device information, pages viewed, referring URLs, and timestamps collected automatically through cookies, pixels, or similar technologies.
Support Communications: Messages, attachments, and metadata you submit to our support or feedback channels.
Third-Party Data: Information we receive from integrated services, such as Google or payment processors, when you connect those accounts.
SMS Data: Phone number, opt-in status, message history, and delivery metadata when you consent to receive text messages.
How We Use Your Information
We use personal information to:
Provide, personalize, and maintain the RapidFire Reports platform.
Process transactions, subscriptions, invoices, and payments.
Send important administrative notices, product updates, and security alerts.
Deliver customer support, troubleshoot issues, and analyze service performance.
Improve and develop features, conduct research, and prevent fraud or abuse.
Comply with legal obligations and enforce our agreements.
Legal Bases For Processing
Where required by applicable law, we rely on one or more of the following legal bases:
Performance of a contract, such as providing ordered services.
Legitimate interests, such as securing and improving our platform.
Compliance with legal obligations.
Consent, when you have granted it and before any optional processing.
How We Share Information
We may share information with:
Service Providers: Trusted vendors that help us operate, such as hosting, analytics, communications, and payment partners.
Business Partners: When you enable integrations or request that we share data on your behalf.
Legal and Safety: Authorities or third parties when required by law, subpoena, or to protect rights, property, or safety.
Corporate Transactions: In connection with mergers, acquisitions, financing, or asset sales, subject to confidentiality safeguards.
Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
We do not sell personal information for monetary consideration.
Cookies and Tracking
We use cookies, web beacons, and similar technologies to remember your preferences, authenticate users, analyze traffic, and customize content.
You can adjust your browser settings to refuse cookies, but doing so may limit functionality.
Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information.
However, no security measures are perfect, and we cannot guarantee absolute security. Please use unique passwords and notify us immediately of any unauthorized access.
International Transfer
RapidFire Reports operates in the United States and may process information in other countries that may have different data protection laws than your jurisdiction.
We take steps to ensure transfers comply with applicable requirements.We may anonymize or aggregate information for longer-term analytics.
Your Rights and Transfers
Subject to local law, you may have the right to:
Access, correct, update, or delete certain personal information.
Object to or restrict specific processing activities.
Port data to another service.
Withdraw consent when processing is based on consent.
Opt out of marketing communications by following unsubscribe instructions or contacting us.
To exercise these rights, contact us using the information below. We may need to verify your identity before fulfilling a request.
Children's Policy
Our services are not directed to children under 13, or under the age required by local law.
We do not knowingly collect personal information from children. If you believe a child provided data, contact us and we will remove it.
SMS Terms and Conditions
SMS Consent Communication
The information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
If you have consented to receive text messages from Rapid Fire Reports, LLC, you may receive messages related to:
Appointment reminders
Follow-up messages
Message Frequency
Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.
Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
You may opt in to receive SMS messages from Rapid Fire Reports, LLC by submitting an online form.
Opt-Out Method
You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive.
Alternatively, you can contact us directly to request removal from our messaging list.
Help
If you are experiencing issues, reply with the keyword "HELP" or contact us directly at 1-877-804-3427.
Standard Messaging Disclosures
Message and data rates may apply.
You can opt out at any time by texting "STOP."
Changes To This Policy
We may update this Privacy Policy from time to time.
When we do, we will revise the effective date and may provide additional notice where required. Continued use of the services after changes constitutes acceptance.
For questions or concerns, reach out to: [email protected]